--- title: Miva Customer Stores Unaffected By Southern CA Power Outage description: "UPDATED 3:10 PST: Phone Lines Are Now Back Up As many are probably aware, a massive power outage affecting millions of customers in Southern California, Mexico, and Arizona, occurred yesterday afternoon." image: https://blog.miva.com/hubfs/Blog%20-%20Default%20Featured%20Images/General-Featured-Image-Person-Hands-Writing-Typing-Laptop-Working-Photo-Blog-2520x1592.jpg --- - [![Miva, Inc logo.](https://www.miva.com/images/logos/miva-type-white.svg)](https://www.miva.com) - ![White X close button](https://www.miva.com/images/svg/icons/icon-x-white.svg) - Why Choose Miva - Solutions - [Why Miva Simplify Complexity](https://www.miva.com/why-miva) - [Platform Overview A Complete Ecommerce Solution](https://www.miva.com/platform-overview) - [Miva Connect Real-time Native Connections](https://www.miva.com/miva-connect) - [Vexture AI-powered Product Discovery](https://www.miva.com/vexture) - [PageBuilder No-code Page Creation](https://www.miva.com/pagebuilder) - [MivaPay Flexible Native Payment Solution](https://www.miva.com/mivapay) - Business Type - [B2B Robust Business Tools Built-In](https://www.miva.com/b2b-ecommerce) - [B2C Designed for Agility](https://www.miva.com/b2c-ecommerce-platform) - [Hybrid B2B + B2C, All Managed Together](https://www.miva.com/b2b-dtc-ecommerce-platform) - [Enterprise](https://www.miva.com/enterprise-ecommerce-platform) - Resources - Community - [Customer Stories Case Studies and Featured Stores Built With Miva](https://www.miva.com/customer-stories) - [Technology Partners An Ecosystem Built for Flexibility](https://www.miva.com/partners) - [Agency Partners Helping You Build and Grow](https://www.miva.com/miva-agency-partners) - Resources - [Resource Center Browse Our Extensive Library](https://www.miva.com/ecommerce-strategy-resource-guides) - [Blog Explore Miva Insights on Ecommerce](https://blog.miva.com/) - [Documentation Answers for All Your Miva Questions](https://docs.miva.com/) - [Get Pricing](https://www.miva.com/schedule-demo-admin) [![Miva, Inc logo.](https://www.miva.com/images/logos/miva-type-white.svg)](https://www.miva.com) - Why Choose Miva - Solutions - [Why Miva Simplify Complexity](https://www.miva.com/why-miva) - [Platform Overview A Complete Ecommerce Solution](https://www.miva.com/platform-overview) - [Miva Connect Real-time Native Connections](https://www.miva.com/miva-connect) - [Vexture AI-powered Product Discovery](https://www.miva.com/vexture) - [PageBuilder No-code Page Creation](https://www.miva.com/pagebuilder) - [MivaPay Flexible Native Payment Solution](https://www.miva.com/mivapay) - Business Type - [B2B Robust Business Tools Built-In](https://www.miva.com/b2b-ecommerce) - [B2C Designed for Agility](https://www.miva.com/b2c-ecommerce-platform) - [Hybrid B2B + B2C, All Managed Together](https://www.miva.com/b2b-dtc-ecommerce-platform) [![](https://www.miva.com/images/webp/apex-stat.webp)](https://www.miva.com/case-studies/apex-tools) Your Partner for Growth See how Apex Tool drove a 57% revenue lift with Miva's Vexture® solution. - [Enterprise](https://www.miva.com/enterprise-ecommerce-platform) - Resources - Community - [Customer Stories Case Studies and Featured Stores Built With Miva](https://www.miva.com/customer-stories) - [Technology Partners An Ecosystem Built for Flexibility](https://www.miva.com/partners) - [Agency Partners Helping You Build and Grow](https://www.miva.com/miva-agency-partners) - Resources - [Resource Center Browse Our Extensive Library](https://www.miva.com/ecommerce-strategy-resource-guides) - [Blog Explore Miva Insights on Ecommerce](https://blog.miva.com/) - [Documentation Answers for All Your Miva Questions](https://docs.miva.com/) - [Get Pricing](https://www.miva.com/schedule-demo-admin) - ![White, three-lined, menu icon.](https://www.miva.com/images/svg/icons/icon-menu.svg) # Miva Customer Stores Unaffected By Southern CA Power Outage By Miva | September 9, 2011 - [Miva News](https://blog.miva.com/tag/miva-news) ![Person typing on a laptop computer](https://blog.miva.com/hubfs/Blog%20-%20Default%20Featured%20Images/General-Featured-Image-Person-Hands-Writing-Typing-Laptop-Working-Photo-Blog-2520x1592.jpg) ### Before You Read On... See why top ecommerce brands use Miva’s no-code platform to run multiple stores, manage massive catalogs, and grow their revenue. [Book a Demo of Miva](https://www.miva.com/schedule-demo-admin)  UPDATED 3:10 PST: Phone Lines Are Now Back Up As many are probably aware, a massive power outage affecting millions of customers in Southern California, Mexico, and Arizona, occurred yesterday afternoon. Our power has since been restored, and our TW Telecom phone lines are now back up.  We will continue to keep you updated if the situation changes.  You can also contact Support via one of the three methods described below. Although we did lose power here in our office temporarily, no Miva Merchant stores were affected by the outage, and we were able to stay in communication via [Facebook](https://www.facebook.com/mivainc)and [Twitter](https://twitter.com/miva) to provide updates and information during the outage, and will continue to do so. According to the[New York Times](https://www.nytimes.com/2011/09/10/us/10power.html?_r=1), SDG&E, the major power provider to the affected area, will be investigating the exact cause of the blackout in the next few days, but believes that the outage was caused at least in part by a transmission failure in western Arizona. SDG&E is focusing “efforts over the next few days on maintaining and ensuring the integrity of the local power system,” according to a statement on the company’s website, and would then “turn its attention toward determining the sequence of events that led to the outage and establishing practices and procedures to ensure that outages such as the Sept. 8 event are not repeated.” Please know that whenever our normal phone support hours are temporarily interrupted, we want to stress that customers can still receive assistance and help with their support questions 1 of 3 ways: - Emailing support @ mivamerchant.com - Submitting a ticket via [Support Suite](https://my.miva.com/support.php) - Visiting our [Community Forums](https://www.miva.com/forums/) We thank everyone for their support and patience while contacting Support during this time. 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