--- title: 2020 Ecommerce Year In Review – New Podcast description: 2020 saw remarkable gains in ecommerce. Miva CEO Rick explores the major themes which have shaped businesses across the entire year. image: https://blog.miva.com/hubfs/Imported_Blog_Media/Dragonproof-Episode-30-header-2-1.png --- - [![Miva, Inc logo.](https://www.miva.com/images/logos/miva-type-white.svg)](https://www.miva.com) - ![White X close button](https://www.miva.com/images/svg/icons/icon-x-white.svg) - Why Choose Miva - Solutions - [Why Miva Simplify Complexity](https://www.miva.com/why-miva) - [Platform Overview A Complete Ecommerce Solution](https://www.miva.com/platform-overview) - [Miva Connect Real-time Native Connections](https://www.miva.com/miva-connect) - [Vexture AI-powered Product Discovery](https://www.miva.com/vexture) - [PageBuilder No-code Page Creation](https://www.miva.com/pagebuilder) - [MivaPay Flexible Native Payment Solution](https://www.miva.com/mivapay) - Business Type - [B2B Robust Business Tools Built-In](https://www.miva.com/b2b-ecommerce) - [B2C Designed for Agility](https://www.miva.com/b2c-ecommerce-platform) - [Hybrid B2B + B2C, All Managed Together](https://www.miva.com/b2b-dtc-ecommerce-platform) - [Enterprise](https://www.miva.com/enterprise-ecommerce-platform) - Resources - Community - [Customer Stories Case Studies and Featured Stores Built With Miva](https://www.miva.com/customer-stories) - [Technology Partners An Ecosystem Built for Flexibility](https://www.miva.com/partners) - [Agency Partners Helping You Build and Grow](https://www.miva.com/miva-agency-partners) - Resources - [Resource Center Browse Our Extensive Library](https://www.miva.com/ecommerce-strategy-resource-guides) - [Blog Explore Miva Insights on Ecommerce](https://blog.miva.com/) - [Documentation Answers for All Your Miva Questions](https://docs.miva.com/) - [Get Pricing](https://www.miva.com/schedule-demo-admin) [![Miva, Inc logo.](https://www.miva.com/images/logos/miva-type-white.svg)](https://www.miva.com) - Why Choose Miva - Solutions - [Why Miva Simplify Complexity](https://www.miva.com/why-miva) - [Platform Overview A Complete Ecommerce Solution](https://www.miva.com/platform-overview) - [Miva Connect Real-time Native Connections](https://www.miva.com/miva-connect) - [Vexture AI-powered Product Discovery](https://www.miva.com/vexture) - [PageBuilder No-code Page Creation](https://www.miva.com/pagebuilder) - [MivaPay Flexible Native Payment Solution](https://www.miva.com/mivapay) - Business Type - [B2B Robust Business Tools Built-In](https://www.miva.com/b2b-ecommerce) - [B2C Designed for Agility](https://www.miva.com/b2c-ecommerce-platform) - [Hybrid B2B + B2C, All Managed Together](https://www.miva.com/b2b-dtc-ecommerce-platform) [![](https://www.miva.com/images/webp/apex-stat.webp)](https://www.miva.com/case-studies/apex-tools) Your Partner for Growth See how Apex Tool drove a 57% revenue lift with Miva's Vexture® solution. - [Enterprise](https://www.miva.com/enterprise-ecommerce-platform) - Resources - Community - [Customer Stories Case Studies and Featured Stores Built With Miva](https://www.miva.com/customer-stories) - [Technology Partners An Ecosystem Built for Flexibility](https://www.miva.com/partners) - [Agency Partners Helping You Build and Grow](https://www.miva.com/miva-agency-partners) - Resources - [Resource Center Browse Our Extensive Library](https://www.miva.com/ecommerce-strategy-resource-guides) - [Blog Explore Miva Insights on Ecommerce](https://blog.miva.com/) - [Documentation Answers for All Your Miva Questions](https://docs.miva.com/) - [Get Pricing](https://www.miva.com/schedule-demo-admin) - ![White, three-lined, menu icon.](https://www.miva.com/images/svg/icons/icon-menu.svg) # 2020 Ecommerce Year In Review – New Podcast By Miva | December 8, 2020 - [Transforming Commerce](https://blog.miva.com/tag/transforming-commerce) ![Dragonproof Podcast Title Card - 2020 Ecommerce Year in Review](https://blog.miva.com/hubfs/Imported_Blog_Media/Dragonproof-Episode-30-header-2-1.png) ### Before You Read On... See why top ecommerce brands use Miva’s no-code platform to run multiple stores, manage massive catalogs, and grow their revenue. [Book a Demo of Miva](https://www.miva.com/schedule-demo-admin) *Part 1 of Rick Wilson’s recap of a most unusual year – [now streaming](https://podcasts.apple.com/us/podcast/dragonproof-ecommerce/id1476891731#episodeGuid=bc1b6a5f-9c0a-4c35-bc5c-d88594c420a0).* At the beginning of 2020, Miva CEO Rick Wilson set out to record a dozen podcast episodes about the challenges of running an ecommerce business in the shadow of a dragon. At that time, a “dragon” referred primarily to Amazon and other retail monopolies. After 20 years of development, the fate of independent ecommerce was still dependent upon whether it could co-exist with the mega-marketplace. By December—[28 episodes later](https://apple.co/36gHY6v)—Rick and his guests had addressed the many serious and unpredictable challenges of 2020 as they unfolded in real time.   The devastating impacts of 2020 upon our collective health and economy will be studied for years to come, but one of the more positive stories of this year has been the solidification of ecommerce as a primary driver of American business. The ecommerce category, led by large retail [brands](https://www.digitalcommerce360.com/2020/11/18/targets-ecommerce-sales-jump-154-in-q3-2020/), saw remarkable gains across the board, and also contributed significantly to non-traditionally online segments like [homes](https://www.cnn.com/2020/11/19/success/existing-home-sales-october/index.html) and [automotive](https://www.nytimes.com/2020/09/07/business/used-cars-pandemic.html). On the latest Dragonproof Podcast, “[2020 Ecommerce Year In Review Part 1](https://apple.co/36gHY6v),” Rick explores the major themes which have shaped ecommerce businesses across the entire year.  “Uncertainty” is perhaps the keyword of the year. As far back as March, podcast co-host Rich Otey and Rick grappled with the uncomfortable reality that [fundamental uncertainty](https://podcasts.apple.com/us/podcast/dragonproof-ecommerce-episode-4-coronavirus-ecommerce/id1476891731?i=1000467898294) is always a part of running a business. Sellers across the spectrum were unsure if conditions would last a few weeks or a few months or more. It became clear quickly that selling would be impacted by sourcing and distribution issues that went beyond the zip code of the home office. In April, guest Kyle Tortora of Lotus Sculpture addressed [the hurdles and strengths of running a global business ](https://podcasts.apple.com/us/podcast/dragonproof-ecommerce-podcast-episode-7-soulful-business/id1476891731?i=1000471197145)fueled by artisans facing a variety of uncertain local conditions. It was also becoming obvious that ecommerce sales might be a critical driver which helped support people in all parts of the globe.  “People ordering now,” said Kyle, “will jumpstart the recovery, eventually.” Many business owners saw their role expand beyond sales to valuable community support. When Maya Jewelry owner Corey Lolley visited the pod, she shared how [re-investing in the community](https://podcasts.apple.com/us/podcast/dragonproof-ecommerce-podcast-episode-8-commodity-community/id1476891731?i=1000472066701) was the most powerful approach for any brand at the time.  As we moved through the second quarter and to the summer, “adaptability” emerged as the next key theme. Perhaps the greatest example of adaptation this year was the collective move by many businesses to a remote work model. Miva’s VP of Human Resources Jen Hardman joined Rick in May to discuss the journey of [taking the company to an entirely new remote-work structure](https://podcasts.apple.com/us/podcast/people-first-protecting-workers-during-covid-19-dragonproof/id1476891731?i=1000474977830), emblematic of a trend happening across the world. Supporting home workers, especially those who also became suddenly responsible for all-day childcare and home schooling, continues to be a critical function in keeping ecommerce operations running strong. Even indie sellers on the Amazon platform had to embrace adaptability to rapidly changing conditions. FeedbackWhiz/AccrueMe’s Robby Stanley shared how many DIY or “side hustle” Amazon businesses were [shifting on the fly](https://podcasts.apple.com/us/podcast/whats-working-for-amazon-sellers-in-2020-dragonproof/id1476891731?i=1000475735628) into more substantial operations, as nationwide unemployment forced individuals to get creative, and fast. “There’s a resurgence of new sellers,” Robby reports, “and that’s going to continue for a while.” By June, frequent podcast contributor and fan favorite [John Lawson](https://podcasts.apple.com/us/podcast/business-change-ecommerce-addresses-social-justice/id1476891731?i=1000477185473) joined the show to discuss one of the other enormous stories of the year, the massive social justice protests which swept the world throughout the summer, and how they were affecting sellers. Solidifying a point long-argued by content marketers, 2020 has demonstrated that how a brand speaks to its audience and the values it represents are utterly intertwined with how it sells. As the remaining days of 2020 count down, we still face many considerable unknowns. But one thing is certain: ecommerce has graduated from decades of development to become a critical lifeline for workers and consumers across geography and situations. It will no doubt continue to grow as a key pillar of modern economic life. Listen to the new episode of the Dragonproof Podcast [here](https://apple.co/36gHY6v).  Available to stream now: [Apple Podcasts](https://apple.co/36gHY6v)  [YouTube](https://www.youtube.com/channel/UCcPT6Rj5usABMvFIcc9NJFw)  *Rick Wilson will continue to explore the journey of ecommerce over the second half of 2020 in Part 2 of this series, coming next week*. Share this article: -   -   -   [Back to top](https://blog.miva.com/2020-ecommerce-year-in-review-new-podcast#postAnchor) ### Want to read this blog offline? No worries, download the PDF version now and enjoy your reading later... 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